Customer Advisor
Customer Advisor
IMH Recruitment are currently looking to recruit 3 Customer Advisors in Wakefield to start ASAP in the local council
Duties and Responsibilities:
* Be the first point of contact for people who are homeless, potentially homeless or in housing need
* Deliver customer service face to face, over the phone and in writing
* Carry out assessments to identify housing and support needs
* Providing advice and assistance to customers
* Set up cases on the council management system and keep systems updated and accurate
* Organise, attend and take minutes at meetings
* Recognise and highlight any concerns in respect to safeguarding, fraud and risk
* General housekeeping of reception and meeting rooms
Requirements:
* IT qualification or equivalent experience
* Customer service qualification
* Understanding of Homelessness legislation
* Good knowledge of the housing options within the district
* Knowledge of safeguarding adults and children
...
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Website | click.appcast.io | ||
Ad Id | 27490735 | ||
Category | Clerical | ||
Posted | January 12, 2022 | ||
Expiry | February 11, 2022 | ||
Status | FILLED | ||
Details | New, Commercial Seller |