Service Desk Advisor ( Shift working )
Position Overview
To effectively operate the Helpdesk and associated communication systems. Delivering a professional, efficient and customer-orientated service as part of West Yorkshire Police PFI contract. To log service requests and communicate these requirements to IFM staff.
The role is working on a shift pattern, 12 hour shifts, 7am-7pm, 4 days on, 4 rest days, 4 nights on followed by 4 off - shifts include bank holidays. The successful candidate will need to complete a Police Security check before commencing the role.
Responsibilities
* To be the point of telephone contact for West Yorkshire Police Service Desk issues covering 3 sites in West Yorkshire
* To answer, log, input and allocate service requests accurately and in a timely manner and direct the appropriate personnel to undertake the tasks.
* On a daily basis, staff will be expected to make decisions regarding service delivery. Where conflicting priorities...

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